We will process your order as soon as possible and in most cases despatch the same day, subject to payment confirmation.
If we have problems in processing your order, we shall contact you firstly via email and then via phone. Please ensure you provide a valid email address and daytime contact number. If we attempt to make contact with you, please get back to us otherwise your order will be cancelled in 14 days.
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
